We are keenly aware of the trust you place in us and our responsibility to protect your privacy. As part of this responsibility, we let you know what information we collect when you use our products and services, why we collect it and how we use it to improve your experience.
When interacting with our customer service team through the web, over the phone or at a clinic they may collect the following information:
Your name – so we know what to call you
Email address – so we can email you order confirmations, delivery delays, offers and appointment reminders
Mobile number – so we can contact you if there is an issue with a delivery or send you appointment reminders
Billing address - so that we can process payments and offers
Delivery address – so that we can deliver orders and prescriptions
We do not collect or store credit card details which are processed on our behalf by third party payment service providers.
Cookies are used within our website in order to collect data. Cookies are small text files which are stored in your computer and then saved by your browser. They help to make our online offer more user-friendly, more effective and safer for you.
Cookies cannot be allotted to a particular person and do not contain any personal information. The merging of these data with other data sources is not conducted by us in any form. Most of the cookies we use are so-called “session cookies” which are deleted once you conclude your browser session. Additionally, there are some long-life cookies which enable us to recognise you as a returning visitor. In particular these cookies will be used to let the website know when the user has returned. This lets the site bring up information relevant to that user, for example your name, past orders etc.
Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's email address etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website.
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